<aside> <img src="/icons/help-alternate_gray.svg" alt="/icons/help-alternate_gray.svg" width="40px" /> What: Customer story with ACME - Top 3 retailer in the UK and one of our Top 10 customers in terms of ARR and platform usage.
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<aside> <img src="/icons/clock_blue.svg" alt="/icons/clock_blue.svg" width="40px" /> When to publish: July 10, 2024 - 10:00 AM CET
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<aside> <img src="/icons/bullseye_red.svg" alt="/icons/bullseye_red.svg" width="40px" /> Goal: More ‘Retail’ customer stories for a larger percentage of your company's overall customer base.
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ACME has used FAKE since the beginning of its journey in 2007. With the unprecedented opportunities the e-commerce industry has experienced in the last couple of years, the team needed an enablement platform that would enable them to adapt to meet rising customer expectations and provide proactive GTM support at scale.
ACME leverages AI to triage incoming customer requests. The bot offers instant responses, shares self-serve resources with customers, and can escalate their queries to the staff if needed…